Support

Pyron reads your steps from Apple Health on the iPhone and from Health Connect on Android. If nothing arrives there, it is almost always down to the permission.

On the iPhone:

1. iPhone Settings → Apps → Health → Data Access & Devices
2. Select Pyron and make sure that Steps is set to “Allow”

On Android:

1. Open Health Connect (in Settings under “Security and privacy”, or as a separate app)
2. App permissions → Pyron → allow Steps

Important: we only need read access to steps. We never write anything back. If the permission is in place and values are still missing, open Pyron once while you are connected to the internet — the sync catches up on up to several days.

Pyron always counts exactly one step source. Otherwise phone and watch would add up twice for the same walk, and anyone wearing two devices would have an advantage in the competition that nobody can see. You set which source counts under Profile → Settings → Step source.

On first launch, right after signing in — whether you come in via email or via Apple. After that, it is fixed: in the leaderboards, in tournaments and with your friends, you should stay the same person. Each name can only be taken once; if it is already taken, the app tells you straight away and you choose another one. If a name breaks the rules, we will ask you to change it — the app will then ask you again the next time you launch it.

On the sign-in screen, tap “Forgot password”. You will receive a six-digit code by email, which you enter directly in the app. We deliberately use codes instead of links: a link takes you out of the app, and anyone who switches back afterwards is back at the start.

The subscription runs through your Apple ID or your Google account. You can only cancel it there; we cannot end it from outside.

On the iPhone:

1. Open iPhone Settings and tap your name at the top
2. Tap Subscriptions
3. Select Pyron and tap Cancel Subscription

On Android:

1. Open Google Play and tap your profile picture at the top right
2. Tap Payments & subscriptions → Subscriptions
3. Select Pyron and tap Cancel subscription

After cancelling, you can continue to use Pyron until the end of the paid period. Cancel at least 24 hours before it ends, otherwise Apple renews automatically.

In the app under Profile → Settings → Delete account. Exactly what is removed and what is not is explained on the Delete your account page.

In Pyron, everyone can show only one thing about themselves that they wrote themselves: their username. If you come across one that is insulting or deceptive, open the person's profile and tap Report. We look at every report. The person reported does not find out who reported them.

Shake your phone while Pyron is open. A box opens in which you can write; the app automatically attaches which screen was open and which version is running. It reaches us directly. Alternatively, by email to info@neurolytix.de.